Managed IT Support Services
Day-to-day IT Support
Fast, reliable 24/7 IT Support ensuring any issues are dealt with effectively.
10-minute response time to critical requests.
Continuous updates and proactive communication.
On-site visits to the surrounding areas of operations.
Access to IT Support App where you can schedule calls, log issues and see updates.
New user and leaver management
Procurement of appropriate hardware on your behalf
Proactive Management
Proactive maintenance and monitoring of your systems to prevent issues.
Regular updates to applications in the background.
Proactive patching of hardware and software to fix vulnerabilities.
Out-of-hours maintenance to keep your devices up to date and protected,
Data analyses and assessments to identify reoccurring problems and pinpoint the route of any issues.
Remote management tools to enforce best practices on devices
Strategy and Planning
Annual strategic planning meetings to ensure your IT roadmap is aligned to your business goals, with built-in timescales and cost planning.
Ongoing quarterly IT environment audits with your dedicated Business Technology Advisor to identify where improvements can be made. These meetings will focus on:
- Technology recommendations to grow your business
- Cyber security expertise to safeguard your business
- Reporting and visibility of employee experience to provide insights for improvement
